Table 2.

Mothers’ experiences during childbirth (N = 653)

Areas of mothers’ responses	Frequency	Weighted percentage
Communication with mothers:
Attended by nurse within 15 min of arrival	504	74.5
Greeted by name on arrival	308	45.7
Asked how the woman was doing	498	73.7
Staff members addressed woman in a language she understood	583	89.3
All staff members	473	69.9
Some staff members	110	19.4
Labour experiences:
Received information on progress	462	69.8
Consent given for examination	299	47.1
Vaginal examination done gently	514	77.6
Delivery attended by a staff member	595	91.2
Midwife who did the delivery introduced herself	238	36.3
Food, water or drinks offered while in labour	241	39.4
Labour experiences sub-groups:
Wanted support from family member or partner during labour	253	41.3
Staff offered/allowed a family member or partner support (n = 253)	43	18.6
Clinical care:
Hand washing observed	331	50.1
Skin-to-skin contact with the baby directly after birth	511	79.0
Information given on baby’s care	540	84.4
Clinical care sub-groups:
Complications or problems during birth	49	8.2
Health professional blamed mother for complications (n = 49)	7	14.4
Help needed with breastfeeding	629	96.7
Not helped with feeding when needed (n = 629)	115	17.9
Respectful care:
All or some staff spoke nicely to woman during labour	555	85.2
All staff spoke nicely	364	54.3
All or some staff were rude	96	14.7
Staff said something upsetting	105	16.1
Mother’s perception of being treated respectfully (n = 647)
Treated with a lot of respect	307	47.9
Treated with some respect	263	40.6
Treated with little or complete disrespect	77	11.4
Mother’s satisfaction with treatment (n = 653)
Completely satisfied	361	54.9
Somewhat satisfied	224	34.4
Somewhat or completely dissatisfied	68	10.7