Table 3.

Comparison of Intervention and Control Groups at Baseline and Post-Assessment on Overall and Individual Components of Satisfaction.

	Control Mean (s.d.) n=12	BATHE Mean (s.d.) n=13	F (1,24)	p
Baseline Assessment
Baseline Disposition (“How satisfied are you with the appearance and cleanliness of our facility so far?”)	4.42 (1.16)	4.77 (0.60)	0.93	0.354
Outcome Assessments
Overall Satisfaction	3.26 (1.12)	4.12 (0.63)	5.58	0.027
Individual Satisfaction Items:
Very Satisfied with Care	4.08 (0.67)	4.69 (0.48)	6.92	0.015
Medical care is excellent	4.00 (1.13)	4.77 (0.44)	5.21	0.032
Dissatisfied with some things	3.33 (1.61)	1.69 (0.95)	9.80	0.005
Care just about perfect	3.75 (0.97)	4.38 (0.77)	3.34	0.081
Some things could be better	3.42 (1.56)	2.54 (1.13)	2.63	0.119
Things need to be improved	3.50 (1.78)	3.92 (1.55)	0.75	0.396

Responses to 5-point Likert-like scale ranging from 1=strongly disagree to 5=strongly agree