Table 2. Factors associated with patient satisfaction with dentists (n = 9,120) in primary health care, Brazil, 2013–2014.
| Variable | Satisfaction Scores (mean; median) |
Unadjusted Rate Ratio (CI 95%) |
P value | Adjusted Rate Ratio (CI 95%) |
P Value |
|---|---|---|---|---|---|
| 1. Demographic Characteristics | |||||
| Sex | |||||
| Male | 9.32; 10 | 1.00 (0.99–1.00) | 0.397 | 0.99 (0.99–1.00) | 0.029 |
| Female | 9.35; 10 | 1 | 1 | ||
| Age | <0.001 | ||||
| Education level | |||||
| Post-graduate | 9.27; 9 | 0.96 (0.94–0.98) | 0.001 | 0.97 (0.95–0.99) | 0.005 |
| Graduated college | 9.13; 9 | 0.95 (0.93–0.97) | <0.001 | 0.95 (0.93–0.97) | <0.001 |
| Incomplete college | 9.20; 10 | 0.95 (0.94–0.97) | <0.001 | 0.96 (0.95–0.98) | <0.001 |
| 11 years of education | 9.24; 10 | 0.96 (0.95–0.97) | <0.001 | 0.97 (0.95–0.98) | <0.001 |
| 9 to 10 years of education | 9.29; 10 | 0.96 (0.95–0.98) | <0.001 | 0.97 (0.96–0.99) | 0.001 |
| 8 years of education | 9.33; 10 | 0.97 (0.95–0.98) | <0.001 | 0.97 (0.96–0.99) | 0.002 |
| From 1 to 7 years of education | 9.44; 10 | 0.98 (0.96–0.99) | 0.002 | 0.98 (0.97–1.00) | 0.039 |
| Read and write | 9.54; 10 | 0.99 (0.97–1.01) | 0.240 | 0.99 (0.97–1.01) | 0.287 |
| Illiterate | 9.65; 10 | 1 | 1 | ||
| Do you work? | |||||
| Yes | 9.27; 10 | 0.99 (0.98–0.99) | <0.001 | 0.99 (0.99–1.00) | 0.001 |
| No | 9.40; 10 | 1 | 1 | ||
| 2. Access and Booking of Dental Appointments | |||||
| Most of the time, do you make your appointment with the dentist by phone call? | |||||
| Yes | 9.35; 10 | 1.00 (0.99–1.01) | 0.992 | ||
| No | 9.35; 10 | 1 | |||
| Most of the time, do you make your appointment with the dentist using the internet? | |||||
| Yes | 9.45; 10 | 1.01 (0.96–1.07) | 0.685 | ||
| No | 9.35; 10 | 1 | |||
| Most of the time, do you make your appointment personally visiting the PHC? | |||||
| Yes | 9.36; 10 | 1.00 (1.00–1.01) | 0.148 | ||
| No | 9.32; 10 | 1 | |||
| Most of the time, do you make an appointment by filling out a formal paper? | |||||
| Yes | 9.33; 10 | 1.00 (0.99–1.00) | 0.440 | ||
| No | 9.35; 10 | 1 | |||
| Most of the time, do you need to get in line to fill out formal papers to make the appointment? | |||||
| Yes | 9.25; 10 | 0.99 (0.98–1.00) | 0.003 | ||
| No | 9.36; 10 | 1 | |||
| Most of the time, do you make your appointment with the dentist in the PHC by the community health agent? | |||||
| Yes | 9.44; 10 | 1.01 (1.01–1.02) | <0.001 | ||
| No | 9.32; 10 | 1 | |||
| When given an appointment with the dentist, your appointment is: | |||||
| Other way | 9.14; 10 | 0.98 (0.93–1.03) | 0.404 | 1.00 (0.95–1.04) | 0.851 |
| At a specific period of the day | 9.07; 10 | 0.97 (0.95–0.99) | 0.014 | 0.99 (0.97–1.02) | 0.556 |
| In order of arrival | 9.33; 10 | 1.00 (1.00–1.01) | 0.244 | 1.01 (1.00–1.02) | 0.001 |
| Trying to fit you, with no guarantee | 9.39; 10 | 1.01 (0.98–1.04) | 0.689 | 1.02 (0.99–1.05) | 0.190 |
| At a specific time | 9.33; 10 | 1 | 1 | ||
| Have you ever left the dental clinic with the next appointment scheduled? | |||||
| Yes | 9.41; 10 | 1.03 (1.02–1.03) | <0.001 | ||
| No | 9.18; 10 | 1 | |||
| Waiting time for dental appointment | |||||
| Up to 7 days | 9.43; 10 | 1.03 (1.02–1.03) | <0.001 | ||
| 8 days or more | 9.20; 10 | 1 | |||
| 3. Bonding and Accountability | |||||
| In the clinic, how often were you guided by the oral health professionals about your health? | |||||
| Never | 8.16; 9 | 0.86 (0.83–0.89) | <0.001 | 0.96 (0.93–1.00) | 0.028 |
| Almost never | 7.80; 8 | 0.82 (0.79–0.86) | <0.001 | 0.91 (0.88–0.95) | <0.001 |
| Almost always | 8.88; 9 | 0.94 (0.93–0.94) | <0.001 | 0.97 (0.97–0.98) | <0.001 |
| Always | 9.51; 10 | 1 | 1 | ||
| During dental treatment, do the oral health professionals take notes in your dental records? | |||||
| No | 8.63; 9 | 0.92 (0.89–0.95) | <0.001 | ||
| Yes, sometimes | 8.52; 9 | 0.91 (0.88–0.93) | <0.001 | ||
| Yes, always | 9.38; 10 | 1 | |||
| Do you think the time for dental treatment is enough? | |||||
| No | 7.55; 10 | 0.80 (0.76–0.83) | <0.001 | 0.88 (0.85–0.91) | <0.001 |
| Yes, sometimes | 8.43; 10 | 0.89 (0.88–0.90) | <0.001 | 0.95 (0.93–0.96) | <0.001 |
| Yes, always | 9.49; 10 | 1 | 1 | ||
| 4. Welcoming of the Patient | |||||
| When you looked for dental care without an appointment, did you receive care? | |||||
| Yes, always | 9.47; 10 | 1.05 (1.04–1.06) | <0.001 | ||
| Sometimes/No | 9.04; 10 | 1 | |||
| What do you think about the way you were treated (or welcomed) when entering the oral health service? | |||||
| Very bad | 6.06; 8 | 0.62 (0.49–0.79) | <0.001 | 0.69 (0.55–0.87) | 0.002 |
| Bad | 6.72; 7 | 0.69 (0.62–0.77) | <0.001 | 0.77 (0.70–0.86) | <0.001 |
| Reasonable | 8.11; 8 | 0.83 (0.82–0.84) | <0.001 | 0.89 (0.87–0.90) | <0.001 |
| Good | 9.37; 10 | 0.96 (0.96–0.96) | <0.001 | 0.97 (0.97–0.98) | <0.001 |
| Very good | 9.76; 10 | 1 | 1 | ||
| Does the oral health information given to you in the clinic meet your needs? | |||||
| No | 7.12; 8 | 0.75 (0.71–0.78) | <0.001 | 0.86 (0.82–0.90) | <0.001 |
| Yes, sometimes | 8.55; 9 | 0.90 (0.89–0.91) | <0.001 | 0.96 (0.95–0.97) | <0.001 |
| Yes, always | 9.53; 10 | 1 | 1 | ||
| 5. Perception of Dental Facilities | |||||
| In general, do you think the facilities of the dental office are in good clean condition? | |||||
| No | 8.49; 10 | 0.91 (0.88–0.93) | <0.001 | 0.97 (0.94–0.99) | 0.001 |
| Yes | 9.38; 10 | 1 | 1 | ||
| In general, do you think the facilities of the dental office have good ventilation or air conditioning? | |||||
| No | 8.85; 10 | 0.94 (0.93–0.96) | <0.001 | ||
| Yes | 9.39; 10 | 1 | |||
| In general, do you think the dental equipment is in good working condition? | |||||
| No | 8.85; 10 | 0.94 (0.93–0.95) | <0.001 | ||
| Yes | 9.40; 10 | 1 | |||
| In general, do you think the dental chair is in good working condition? | |||||
| No | 9.08; 10 | 0.97 (0.96–0.98) | <0.001 | 0.99 (0.98–0.99) | <0.001 |
| Yes | 9.39; 10 | 1 | 1 | ||