Table 1.

Phases of the scoping review as performed in this study [1, 2]

Phases	Detailed description
1. Identifying the aim and research question	Aim: provide a comprehensive and accessible overview of the concept of patient centred communication for the pharmacy practice
2. Identifying relevant studies while considering the balance between feasibility and comprehensiveness	Search strategy Cochrane search: MESH descriptor ‘patient centered care’ (12 Feb 2012) Pubmed search: MESH major topics ‘patient centered care’ AND ‘communication’ (21 Feb 2012) Pubmed search: key words ‘patient cent(e)red care’ AND ‘communication’ (21 Feb 2012)
3. Study selection by a team of reviewers	Selection of eligible articles a. Screening on title and abstract according to the inclusion and exclusion criteria (MW and LB) b. Screening full text determining conceptualization of patient centred communication or describing a measurement instrument for patient centred communication which refers to an underlying conceptualization (MW, LB, RvH) c. Snowballing on the selected articles (MW)
4. Charting the data	a. Extraction of descriptions of patient centred communication from the selected articles
5. Collating, summarising and reporting the results with implications for practice, policy or research	a. Thematic analysis by open coding (by MW and RvH by hand); (iterative process) b. Description of the different themes c. Discussion of the relations between the different themes and defining the main categories (by MW and RvH) d. Presentation of the different categories and underlying themes in a concept -model
6. Consultation of stakeholders on the results	a. Presentation and discussion of the concept model individually with 6 community pharmacists, who work as teachers or researchers at Utrecht University b. Suggestions were processed in the final model