Table 2.

Navigator Activities Between January 1, 2014, and June 30, 2015

Navigator Activities Per Quarter	Average	Range
Average number of navigators	37	31-40
Average number of patients per navigator	152	105-213
High-acuity patients*	91	64-126
New patients	31	23-40
Average number of contacts per quarter	275	246-312
Mode of patient contact
Face-to-face	117	109-127
Telephone	158	136-185
Provider/resource	40	33-46
Percentage of patients with a face-to-face contact	62.2

NOTE. Average includes all quarters, and ranges are reported per navigator.

^*High acuity is defined as the presence of stage IV cancer, a high-morbidity cancer, high-risk comorbidities or medication, or with distress scores ≥ 4.