Table 1.

Summary of qualitative interview schedule for Orana Haven staff and clients

Questions and the order in which they were asked
Client interview schedule
1. What is your personal background/story?
2. Describe your health and life before you came to OH
3. What were your first impressions of OH?
4. What are your thoughts about your experience of OH once you had settled after a few days?
5. What has your mental and physical health been like since you have been at OH?
6. What activities have you been doing since you arrived at OH?
7. What are the cultural aspects of OH?
8. What are the next steps/plans for you after your discharge from OH?
9. What could OH do better?
10. Other comments to add?
Staff interview schedule
1. What is your personal background/story?
2. What is your role on a typical day at OH?
3. What happens when a client first arrives at OH – what is your role in the intake process?
4. What is OH’s approach for working with clients?
5. What are the cultural aspects of OH?
6. What happens when a client is getting ready to leave OH – what’s your role in the discharge process?
7. What could OH do better?
8. Other comments to add?