Table 1.

Domains of patient satisfaction and linked survey question

Driver domains	Abbreviated survey question	Percentage correct (95% CI)
Accessibility, convenience and responsiveness	Responsiveness of ancillary staff	94.1 (90.592 to 96.627)%)
Communication	Physician explanations	96.7 (94.853 to 98.976)%)
	Nurse willingness to listen	96.2 (93.203 to 98.148)%)
	Nurse explanations	80.3 (74.931 to 85.007)%)
	Physician listening	97.1 (94.293 to 98.710)%)
	Discussion about treatment by nurses	67.4 (61.224 to 73.086)%)
Interpersonal manner of caregiver	Courtesy and respect from nurses	92.9 (89.078 to 95.661)%)
	Courtesy and respect from physicians	96.2 (93.203 to 98.148)%)
Personal factors of patient	Poor health status of patient	55.6 (49.300 to 61.861)%)
	Age of patient	15.1 (10.942 to 20.026)%)
Technical quality and care from doctors	Thoroughness and competence of physician	87.4 (82.783 to 91.210)%)