Table 3.

Results of patient satisfaction knowledge survey

Driver or non-driver	Abbreviated survey question	Percentage correct (95% CI)
Driver	Poor health status of patient	55.6 (49.300 to 61.861)%)
	Physician explanations	96.7 (94.853 to 98.976)%)
	Responsiveness of ancillary staff	94.1 (90.592 to 96.627)%)
	Thoroughness and competence of physician	87.4 (82.783 to 91.210)%)
	Nurse willingness to listen	96.2 (93.203 to 98.148)%)
	Nurse explanations	80.3 (74.931 to 85.007)%)
	Courtesy and respect from nurses	92.9 (89.078 to 95.661)%)
	Courtesy and respect from physicians	96.2 (93.203 to 98.148)%)
	Physician listening	97.1 (94.293 to 98.710)%)
	Age of patient	15.1 (10.942 to 20.026)%)
	Discussion about treatment by nurses	67.4 (61.224 to 73.086)%)
Non-driver	Physician United States Medical Licensing Exam (USMLE) score	92.9 (89.078 to 95.661)%)
	Income of patient	48.5 (42.236 to 54.871)%)
	Physician age	29.3 (23.780 to 35.296)%)
	Medical school attended	74.1 (68.220 to 79.317)%)
	Board certification status of physician	44.8 (38.547 to 51.119)%)
	Education level of patient	20.9 (16.117 to 26.425)%)
	Physician rank in medical school	90.4 (86.129 to 93.651)%)
	Gender of patient	64.4 (58.208 to 70.315)%)
	Gender of physician	52.3 (45.960 to 58.587)%)