Table 2.

Summary of the positive themes

Themes	Number of comments	Quotes (Gender, age bracket, type of cancer)
Generally positive experience	1995	All in all very good. Female, 66–75, breast cancer
Good support	738	Clinical nurse was extremely helpful and gave me great friendship and support during this horrendous time. A great font of knowledge with financial help, the benefits I could apply for. She assisted in the filling out of complicated forms. A real treasure. Female, 66–75, haematological cancer
Information	508	I had/have an excellent consultant surgeon by the name of Mr (name removed). I have had the best of care and attention from him. Despite being an extremely busy man, he always has time to spend with me and my wife at appointments. He explains everything very clearly and answers our questions thoroughly. In my opinion I couldn't ask for a better man to care for me. Male, 66–75, colorectal/lower gastrointestinal cancer
Good clinical care	362	Despite complications and infections arising from my prostate removal the care and attention that I received from (name removed) and his team of doctors and nurses was of the highest order. I could have no complaints. Very impressive urology care team. Male, 66–75, prostate cancer
Efficient processes	279	I was admitted to the (hospital name removed) after presenting to my GP with (condition removed). Had ultrasound, MRI and CT scan all within 5 days and due to tumour was transferred to the (hospital name removed), scoped and biopsy taken and I had my full diagnosis within 3 weeks and chemotherapy started within 5 weeks. Male, 51–65, upper gastrointestinal cancer
Trust in the system	81	Discussions were business-like. Facts were presented to me, questions answered and information was very clear and decisions agreed. It was a very democratic, and respectfully conducted process. Male, 66–75, upper gastrointestinal cancer