Table 1.

Example of appropriate outcome for each scenario

Scenario	Appropriate outcome
Adult cough/cold	Identification of dextromethorphan–SSRI interaction and alternative product recommendation
Adult pain	Identification of duplication of therapy (ibuprofen and celecoxib)
Allergic rhinitis	Identification of trigger factors and appropriate treatment with an intranasal corticosteroid
Asthma	Identification of frequent salbutamol use and poorly controlled asthma, referral to a medical practitioner
Diarrhoea	Identification of ‘red flag’ symptoms such as recent overseas travel, referral to a medical practitioner
Dyspepsia	Identification of ‘red flag’ symptoms such as frequent symptoms, referral to a medical practitioner
Insomnia	Counselling on sleep hygiene
Paediatric cough/cold	Refusal of supply of product for a child aged <6 years
Paediatric fever	Appropriate weight-based dosing
Smoking cessation	Identification of caffeine–cigarette smoke interaction

SSRI, selective serotonin reuptake inhibitor.