Table 1.

Practice site characteristics

Clinic				Services
Letter ID	County	Staff interviewed	PCMH score	Pharmacy on-site	Urgent care	Extended hours
A	LA	MD, SCA	89.75	No	No	Yes
B	LA	MD, SCA, NS	90.75	Yes	No	No
C	LA	MD, SCA, NS	90.75	Yes	No	Yes
D	LA	MD, SCA, NS	87.00	Yes	Yes	Yes
E	Orange	MD, SCA, NS	90.75	Yes	Yes	Yes
F	Orange	MD, SCA, NS	89.75	No	No	Yes
G	Orange	MD, SCA	88.75	No	No	Yes
H	Orange	MD, NS	88.75	No	No	No
I	LA	MD, SCA, NS	87.75	No	Yes	No
J	LA	MD, SCA, NS	88.75	No	Yes	Yes
K	LA	SCA	Missing	Yes	No	No
L	LA	MD, SCA, NS	89.75	No	No	No
M	Orange	MD, SCA, NS	Missing	No	No	Yes
N	Orange	MD, SCA	90.75	Yes	Yes	Yes

Notes: PCMH score is the score a site receives from NCQA during the PCMH recognition process. There are three levels of NCQA PCMH recognition; each level reflects the degree to which a practice meets the requirements of the elements and factors that compose the standards. For each element’s requirements, NCQA provides examples and requires specific documentation. The NCQA recognition levels allow practices with a range of capabilities and sophistication to meet the standards’ requirements successfully. The point allocation for the three levels is as follows: Level 1: 35–59 points and all six must-pass elements; Level 2: 60–84 points and all six must-pass elements; Level 3: 85–100 points and all six must-pass elements. The scoring summary for the 2011 PCMH standards can be found at: http://www.ncqa.org/portals/0/programs/recognition/PCMH_2011_Scoring_Summary.pdf. The observed range across sites was 87.00–90.75 with a median of 89.75. Missing indicates that the data were not provided for this site location.

Abbreviations: PCMH, patient-centered medical home; LA, Los Angeles; MD, lead physician who is the medical director at the site; SCA, site clinic administrator; NS, nurse supervisor; NCQA, National Committee for Quality Assurance.