Table S1.
Statistical test (one-way ANOVA) of differences among categories of respondents in satisfaction toward MROs, Gondar, 2014
| Variable | Satisfaction with setting
|
Satisfaction with services
|
Overall satisfaction
|
|||
|---|---|---|---|---|---|---|
| Mean (SD) | P | Mean (SD) | P | Mean (SD) | P | |
| Age (years) | ||||||
| 18–29 | 3.06 (0.736) | 0.843 | 2.98 (0.943) | 0.606 | 3.00 (0.725) | 0.697 |
| 30–49 | 3.03 (0.627) | 3.00 (0.896) | 3.01 (0.708) | |||
| 50–59 | 2.98 (0.832) | 3.04 (1.072) | 3.01 (0.855) | |||
| 60+ | 2.88 (0.495) | 2.55 (0.448) | 2.69 (0.433) | |||
| Religion | ||||||
| Orthodox Christianity | 3.07 (0.699) | 0.474 | 3.01 (0.878) | 0.129 | 3.03 (0.720) | 0.083 |
| Islam | 2.98 (0.715) | 3.04 (1.276) | 2.94 (0.746) | |||
| Protestantism | 2.82 (0.556) | 2.51 (0.653) | 2.60 (0.542) | |||
| Others | 3.05 (0.436) | 3.33 (0.629) | 3.24 (0.407) | |||
| Educational status | ||||||
| Illiterate | 3.19 (0.915) | 0.926 | 3.23 (1.012) | 0.323 | 3.21 (0.914) | 0.519 |
| Primary school | 3.01 (0.598) | 2.77 (0.764) | 2.88 (0.615) | |||
| Secondary school | 3.03 (0.650) | 3.07 (0.838) | 3.05 (0.662) | |||
| College/university | 3.05 (0.716) | 2.97 (0.971) | 2.99 (7.46) | |||
| Income (ETB) | ||||||
| <500 | 3.00 (0.734) | 0.891 | 2.88 (0.833) | 0.545 | 2.92 (0.698) | 0.467 |
| 500–999 | 3.06 (0.683) | 2.98 (0.803) | 2.96 (0.687) | |||
| 1,000–1,499 | 2.98 (0.753) | 2.90 (0.915) | 2.96 (0.805) | |||
| 1,500–2,499 | 3.05 (0.722) | 3.09 (1.099) | 3.03 (0.742) | |||
| 2,500+ | 3.11 (0.596) | 3.07 (0.910) | 3.10 (0.708) | |||
| Occupational status | ||||||
| Student | 2.99 (0.750) | 0.599 | 2.84 (0.816) | 0.165 | 2.89 (0.705) | 0.258 |
| Government employee | 3.02 (0.681) | 3.00 (0.892) | 3.00 (0.716) | |||
| Merchant | 3.08 (0.549) | 2.99 (0.733) | 3.02 (0.582) | |||
| Farmer | 3.11 (0.802) | 2.98 (0.958) | 3.07 (0.842) | |||
| Housewife | 3.23 (0.725) | 3.31 (1.388) | 3.24 (0.870) | |||
| Private company employee | 3.02 (0.647) | 3.05 (0.842) | 3.03 (0.690) | |||
| Others | 2.96 (0.714) | 2.79 (0.864) | 2.87 (0.714) | |||
| Marital status | ||||||
| Unmarried | 3.07 (0.731) | 0.573 | 2.92 (0.830) | 0.401 | 2.98 (0.704) | 0.558 |
| Married | 3.03 (0.664) | 3.05 (1.015) | 3.03 (0.741) | |||
| Divorced | 3.10 (0.389) | 3.14 (0.763) | 3.10 (0.555) | |||
| Widowed | 2.64 (0.611) | 2.57 (0.454) | 2.60 (0.512) | |||
| Ethnicity | ||||||
| Amhara | 3.06 (0.707) | 0.375 | 3.00 (0.943) | 0.745 | 3.02 (0.732) | 0.324 |
| Tigre | 2.89 (0.525) | 2.79 (0.600) | 2.81 (0.499) | |||
| Oromo | 2.70 (0.510) | 2.99 (0.805) | 2.68 (0.646) | |||
| Others | 2.88 (0.421) | 2.94 (0.990) | 2.77 (0.609) | |||
| Reason for visit | ||||||
| For the self | 3.03 (0.691) | 0.809 | 2.93 (0.842) | 0.003* | 2.97 (0.706) | 0.214 |
| For others | 3.07 (0.676) | 2.91 (0.828) | 2.99 (0.682) | |||
| For both | 3.04 (0.756) | 3.40 (1.307) | 317 (0.844) | |||
Note:
*
P-value less than 0.05.
Abbreviations: ETB, Ethiopian birr; MRO, medicine retail outlet; SD, standard deviation.