Table S3.
The proportion and mean of satisfaction score of respondents for each parameter used to assess satisfaction with the pharmaceutical services, MTUTH, March 2016
| Variable | EX (%) | VG (%) | G (%) | F (%) | P (%) | Mean |
|---|---|---|---|---|---|---|
| The availability of medicines that are prescribed to you in the pharmacy | 79 (20.6) | 121 (31.5) | 122 (31.8) | 44 (11.5) | 18 (4.7) | 3.51 |
| The care that the pharmacy professional takes while supplying your medicines | 132 (34.4) | 163 (42.2) | 76 (19.80 | 8 (2.1) | 5 (1.3) | 4.06 |
| The privacy of your conversations with the pharmacist | 31 (8.1) | 135 (35.2) | 163 (42.4) | 42 (10.9) | 13 (3.4) | 3.33 |
| How well the pharmacist explains possible side effects | 42 (10.9) | 132 (34.4) | 155 (40.4) | 46 (12) | 9 (2.3) | 3.39 |
| The fairness of cost of medicines in the pharmacy | 120 (30.3) | 129 (33.6) | 85 (22.1) | 35 (9.1) | 15 (3.9) | 3.79 |
| The amount of time the pharmacy professional spends with you | 27 (7) | 134 (34.9) | 196 (51) | 18 (4.7) | 9 (2.3) | 3.39 |
| The clarity of the pharmacy professionals instructions about how to take your medication | 57 (14.8) | 178 (46.4) | 139 (36.2) | 9 (2.3) | 1 (0.3) | 3.73 |
| How well the pharmacy professional answers your questions | 1 (10.7) | 163 (42.4) | 154 (40.1) | 20 (5.2) | 6 (1.6) | 3.55 |
| The information the pharmacist gives you about the results you can expect from your drug therapy | 23 (6) | 110 (28.6) | 162 (42.2) | 70 (18.2) | 19 (4.9) | 3.12 |
| The amount of time you spend waiting for your prescription to be filled | 26 (6.8) | 64 (16.7) | 136 (35.4) | 99 (25.8) | 59 (15.4) | 2.73 |
| The way your pharmacist works together with your doctor to make sure your medications are the best for you | 27 (7) | 158 (41.1) | 175 (45.6) | 19 (4.9) | 5 (1.3) | 3.48 |
| Your pharmacy services overall | 30 (7.8) | 164 (42.7) | 163 (42.4) | 27 (7) | 0 (0) | 3.51 |
Abbreviations: EX, excellent; VG, very good; G, good; F, fair; P, poor; MTUTH, Mizan-Tepi University Teaching Hospital.