Table 2. Analysis of the reliability of the service quality questionnaire.

Dimensions	Cronbach’s Alpha
	Expectations	Perceptions
Tangibles	0.882	0.816
Reliability	0.891	0.829
Responsiveness	0.905	0.848
Assurance	0.927	0.871
Empathy	0.895	0.796
Economic	0.898	0.879
Total	0.967	0.933