Table 8. Patients’ expectations and perceptions of the quality of provided services.

Dimensions	Expectations	Perceptions	Gap scores	P-value	Rank
Tangibles	3.9540	3.8940	-0.0600	0.003	6
Reliability	4.1275	4.0025	-0.1250	<0.001	5
Responsiveness	4.1575	3.8700	-0.2875	<0.001	2
Assurance	4.2240	4.0540	-0.1700	<0.001	4
Empathy	4.1630	3.9100	-0.2530	<0.001	3
Economic	3.9770	3.5400	-0.4370	<0.001	1
Total	4.2672	3.8784	-0.3888