Table 1.
Thematic interview guide.
| Participant Group | Main Themes | Support Questions |
|---|---|---|
| Pharmacist and pharmacy assistant | 1. How do you feel about asking patients questions about their health? | - Do you think it is necessary? Why? |
| 2. What hinders patient assessment for over the counter enquiries? | - How does time affect asking questions? - Do you feel privacy is a factor? Why? |
|
| 3. What helps patient assessment for over the counter enquiries? | - How do you feel about taking a written patient history for primary care scenarios? | |
| Consumers | 1. How do you feel about being asked questions about your health by the pharmacist/pharmacy staff? | - Do you think it is necessary? Why? |
| 2. What closes the conversation about your health with the pharmacist/pharmacy staff? | - How does time affect asking questions? - Do you feel privacy is a factor? Why? |
|
| 3. What helps a conversation about your health with the pharmacist/pharmacy staff? | - How would you feel if the pharmacist took a written history from you for an over the counter enquiry? |