Table 1.

Creating Learning Environments for Compassionate Care (CLECC) set activities

Activity	Month 1	Month 2	Month 3	Month 4
Ward manager action learning sets	Session 1/setting up set, setting ground rules	Session 2/workplace climate/team values/valuing staff	Session 3/enhancing team capacity for compassionate care	Session 4/influencing senior managers
Team learning plan	Introduce and discuss	Discussion and draft by ward leader	Finalise, identify resources needed to support, present	Senior manager feeds back response to team plan
Ward manager/matron meetings	Introduce and discuss	Ongoing – every 2 weeks	Ongoing – every 2 weeks	Ongoing – every 2 weeks
Peer observations of practice	Identify two volunteer observers from staff team	Train observers	Observations of practice	Feedback observations of practice
Team study day (all staff)	Team analysis of workplace climate/values clarification	–	–	–
Mid-shift cluster discussions (all staff)	Ongoing	Ongoing	Ongoing	Ongoing
Reflective discussions (twice weekly) (all staff)	‘I feel valued at work when…’ exercise	Team values clarification exercise; Best Practice for Older People (BPOP)25 activities	BPOP activities25; team learning+service user feedback plan discussions	Reflections on feedback from observations of practice