Table 1.

Employee by role

Role	N
Senior Medical Centre Leadership
Medical Centre Director Assistant Director Senior Management Team Chief of Staff Associate/Deputy Chief of Staff Chief Financial Officer Nursing Leadership	13 interviews; 22 people
Middle Management
Patient‐Centred Care Coordinators and Leaders Patient‐Centred Care Committee Members Service Chiefs Voluntary Service Information Technology Pharmacy Engineering Environmental Management Services Specialty Clinical Service Anaesthesiology Home‐Based Primary Care Integrative and Alternative Medicine Managers Educational Leaders Health Promotion and Disease Prevention Coordinator	23 interviews; 41 people
Front Line Providers
Psychologists Physicians Recreational Therapists Nurses Dieticians Social Workers	34 interviews; 37 people
Other Staff
Systems Redesign Coordinators Architects Interior Designers Public Affairs Officers Information Technologist Program Specialist	7 interviews; 7 people
Total	N = 77 interviews or group interviews; 107 people