Table 3.

Patients’ opinions on feasibility, usability, and satisfaction with the web application

Web application

–All patients were positive about the web application

–Preference for different electronic devices: elderly patients preferred to use a PC or tablet (easier to read), while younger patients preferred a smartphone

–1 patient had occasional difficulties log in due to technical problems

–None of the patients had suggestions for adjustments

Content

–Home screen was very clear

–User manual gave confidence to use the web application

–Satisfied with the time needed to complete the pain diary (< 3 min)

–Inconvenient that it was not possible to complete the pain diary afterwards

–eConsult module had an added value

–eConsult module had a lower threshold than a phone

–Web application gained better support and communication