Table 2.

Summary of significant results related to patients

Variable	Predictor	B	β	t	F
1. Staff’s general attitudes and quality of ED experience	1. Low quality of service	−3.96	−0.23	2.30^*	F_(8,228) = 8.80^*** R² = .209 Tolerance >0.33
1. Staff’s general attitudes and quality of ED experience	2. Low quality of department	−4.39	−0.23	2.33^*	F_(8,228) = 8.80^*** R² = .209 Tolerance >0.33
2. Staff attitudes towards patient	1. Nurses’ negative attitude	−5.81	−0.30	5.00^***	F_(6,296) = 28.65^*** R² = .355 Tolerance >0.35
	2. Staff’s Impatience	−11.81	−0.21	2.77^**
	3. Staff’s disturbance	6.37	0.16	3.28^**
4. Waiting	Lack of promptness	−4.47	−0.10	3.28^***	F_(4,313) = 9.96^*** R² = .102 Tolerance >0.86
5. Perceived quality of medical care (xx)	1. Low perceived quality of medical care by nurses	−0.78	−0.34	5.45^***	F_(2,298) = 54.25^*** R² = .262 Tolerance >0.64
5. Perceived quality of medical care (xx)	2. Low perceived quality of medical care by doctors	−0.59	−0.24	3.94^***	F_(2,298) = 54.25^*** R² = .262 Tolerance >0.64
6. Providing information to patient	Not explaining the situation	−6.68	−0.44	3.28^**	F_(5,76) = 3.25^* R² = .122 Tolerance >0.57
8. Severity of medical problem	Low severity of patient’s medical problem	−2.67	−0.14	2.36^*	F_(2,306) = 5.34^** R² = .027 Tolerance >0.88

^*** p < 0.001, ^** p < 0.01, ^* p < 0.05, (xx) Significant predictor of negative feelings