Table 2.
PCP Burnout, Reports of Tasks Performed on Their Own Without Reliance on Team, Reports of Team Function, and Clinic and PCP Characteristics
| No. (%) (N = 327*) |
Mean (SD) | |
|---|---|---|
| PCP Burnout | ||
| Burnout (low: 0–18, med: 19–26, high: 27–54) | 23.1 (13.1) | |
| PCP Reports of Tasks Performed Without Reliance on Team | ||
| 1. Evaluating patients and making treatment decisions | 283 (87%) | |
| 2. Responding to patient diagnostic and treatment data | 263 (80%) | |
| 3. Tracking patient diagnostic data | 262 (80%) | |
| 4. Following-up on referrals | 236 (72%) | |
| 5. Handling forms for patients | 233 (71%) | |
| 6. Responding to requests for home health care orders | 228 (70%) | |
| 7. Intervening on patient lifestyle factors | 222 (68%) | |
| 8. Educating patients about disease-specific self-care activities | 211 (65%) | |
| 9. Educating patients about medications | 211 (65%) | |
| 10. Responding to prescription refill requests | 196 (60%) | |
| 11. Gathering patient preventive services utilization history | 167 (51%) | |
| 12. Resolving messages from patients | 140 (43%) | |
| 13. Screening patients for diseases | 105 (32%) | |
| 14. Receiving messages from patients | 90 (28%) | |
| PCP Reports of Team Function | ||
| PCP report of above-average team communication | 162 (50%) | |
| PCP report of above-average team knowledge and skills | 169 (52%) | |
| PCP report of above-average team satisfaction | 186 (57%) | |
| PCP Characteristics (n = 258)† | ||
| Female (%) | 147 (57%) | |
| Non-Hispanic white (%) | 149 (58%) | |
| Provider type: MD (vs. NP or PA) (%) | 178 (69%) | |
| Age (years) | 49.6 (9.7) | |
| VHA tenure (years) | 10.9 (8.5) | |
| Clinic Characteristics | ||
| Community-based outpatient clinic (vs. clinic in med. center) | 155 (47%) | |
| Health System Characteristics ‡ | ||
| Greater Los Angeles | 140 (43%) | |
| Loma Linda | 44 (13%) | |
| Long Beach | 39 (12%) | |
| San Diego | 71 (22%) | |
| Southern Nevada | 25 (8%) | |
PCP = primary care provider, MD = medical doctor (physician), NP = nurse practitioner, PA = physician assistant
*Sample size reflects combined participants from two time periods (waves)
†Sample (n = 258) reflects exclusion of 69 responses from PCPs who had more than one observation in the combined data set
‡Numbers of observations do not sum to full sample size (n = 327) due to missing data