Table 3. Quality of care scores (mean scores) by round of data collection.
| Domain | Round 0 | Round 1 | Round 2 | Round 3 | Total | P value |
|---|---|---|---|---|---|---|
| Building rapport (0–5) | 2.7 | 3.2 | 3.6 | 3.9 | 3.3 | <0.001 |
| History taking (0–4) | 1.9 | 1.8 | 0.7 | 0.9 | 1.4 | <0.001 |
| Use of IEC* materials (0–3) | 0.9 | 0.7 | 0.9 | 1.1 | 0.9 | 0.056 |
| Counselling on method use (0–3) | 1.5 | 1.2 | 1.4 | 1.6 | 1.5 | 0.008 |
| STI management (0–10) | 2.3 | 1.9 | 2.6 | 1.8 | 2.2 | 0.04 |
| Documentation (0–2) | 0.7 | 1.8 | 1.9 | 1.9 | 1.4 | <0.001 |
| Overall process scores (0–27) | 10.5 | 10.7 | 11.4 | 11.5 | 11.0 | 0.003 |
* Information, education communication