Table 2.

Satisfaction with intrapartum care scale, subscale items with satisfaction mean and standard deviation scores (n = 771).

Characteristic	Mean∗	SD∗
Total scale (22 items) Scores ≥ 82 considered satisfied	72.36	10.56
Subscale 1: provision of physical facilities (6 items), scores ≥ 31 considered satisfied	26.78	4.371
(1) Provided with clean and nicely decorated room	4.81	0.579
(2) Provided with clean bed and beddings	4.62	0.796
(3) Toilet ease of access and cleanliness	3.17	1.527
(4) Given a locker to keep personal items	3.74	0.860
(5) Chairs available for relatives	2.21	1.514
(6) Control of the delivery room	3.78	1.506
Subscale 2: provision of consumables (4 items), scores ≥ 8 considered satisfied	5.65	2.588
(1) Provision of hot water for showering	1.06	0.463
(2) Provision of sanitary pads after delivery	1.15	0.731
(3) Provision of adequate food	1.81	1.585
(4) Provision of hot drinks	1.61	1.420
Subscale 3: pain management methods (3 items), scores ≥ 10 considered satisfied	7.25	2.564
(1) Parents/sibling allowed to stay during labour	1.32	1.049
(2) Taught how to breath in deeply during severe pain and to rest when pain wore off	4.12	1.396
(3) Received adequate back massage	1.81	1.491
Subscale 4: communication patterns of healthcare providers (7 items), scores ≥ 36 considered satisfied	30.14	5.573
(1) Staff greeted with a smile	4.66	0.881
(2) Given adequate privacy during examination	3.32	1.569
(3) Staff requested for permission before any procedure	2.25	1.545
(4) Staff showed a genuine interest in one's well-being	4.42	1.002
(5) Staff used understandable language	3.79	1.550
(6) Staff showed how to summon for help	2.96	1.691
(7) Baby shown immediately after birth	4.19	1.522

^∗The mean and standard deviation scores were computed with values as follows: strongly agree = 5; agree = 4; neutral = 3; disagree = 2; strongly disagree = 1.