Table 3.
Likelihood (OR) of dissatisfaction with different contact types according to patient-related factors
| Telephone consultations | Clinic consultations | Home visits | ||||
|---|---|---|---|---|---|---|
| Crude OR (95% CI) n = 1,321a |
Adjusted OR (95% CI) n= 698a |
Crude OR (95% CI) n = 1,397a |
Adjusted OR (95% CI) n = 1,158a |
Crude OR (95% CI) n = 1,637a |
Adjusted OR (95% CI) n = 1,394a |
|
| Residence | ||||||
| Rural area (ref) | 1 | 1 | 1 | 1 | 1 | 1 |
| Urban area | 1.58 (1.10–2.27) | 1.65 (1.09–2.50) b | 1.16 (0.87–1.53) | 1.09 (0.73–1.64)b | 1.46 (0.92–2.30) | 1.42 (0.81–2.50)b |
| General self-perceived health | ||||||
| Good health (ref) | 1 | 1 | 1 | 1 | 1 | 1 |
| Poor health | 3.22 (2.13–4.88) | 3.35 (1.78–6.31) c | 1.35 (0.85–2.14) | 1.76 (1.02–3.04) c | 2.16 (1.36–3.42) | 2.45 (1.33–4.50) c |
| Self-reported chronic disease | ||||||
| No chronic disease (ref) | 1 | 1 | 1 | 1 | 1 | 1 |
| Chronic diseasef | 2.26 (1.67–3.07) | 1.31 (0.81–2.01)d | 0.88 (0.60–1.29) | 0.78 (0.47–1.30)d | 1.28 (0.85–1.94) | 1.35 (0.74–2.46)d |
| Employment status | ||||||
| Self-supporting (ref) | 1 | 1 | 1 | 1 | 1 | 1 |
| Pensioners and retirees | 1.07 (0.57–1.99) | 0.75 (0.34–1.67)e | 0.51(0.25-1.07) | 1.25 (0.47–3.34)e | 0.51 (0.29–0.90) | 0.60 (0.29–1.24)e |
| Not self-supporting | 2.27 (1.50–3.44) | 1.02 (0.59–1.76)e | 1.37 (0.82–2.03) | 1.53 (0.93–2.52)e | 1.64 (1.08–2.49) | 1.07 (0.57–2.00)e |
Statistically significant estimates are shown in bold
aThe lowest amount of observations in the models
bAdjusted for patient’s gender, age, general self-perceived health, self-reported chronic disease, employment status and GP-assessed severity of contact. Including patient-perceived waiting time in the model did not affect the results, and the variable was not retained in the adjusted model
cAdjusted for patient’s gender, age, residence, self-reported chronic disease, patient-perceived waiting time and GP-assessed severity of contact. Including employment status in the model did not affect the results, and the variable was not retained in the adjusted model
dAdjusted for patient’s gender, age, residence, general self-perceived health and GP-assessed severity of contact. Including employment status and patient-perceived waiting time in the model did not affect the results, and the variables were not retained in the adjusted model
eAdjusted for patient’s gender, age, residence, general self-perceived health, self-reported chronic disease and GP-assessed severity of contact. Including patient-perceived waiting time in the model did not affect the results, and the variable was not retained in the adjusted model
fSee Additional file 1