Table 4.
Likelihood (OR) of dissatisfaction with different contact types according to GP-related and organizational factors
| Telephone consultations | Clinic consultations | Home visits | ||||
|---|---|---|---|---|---|---|
| Crude OR (95% CI) n = 1,321a |
Adjusted OR (95% CI) n= 698a |
Crude OR (95% CI) n = 2,467a |
Adjusted OR (95% CI) n = 1,157a |
Crude OR (95% CI) n = 1,749a |
Adjusted OR (95% CI) n = 1,395a |
|
| GP-related factors: | ||||||
| GP gender | ||||||
| Male (ref) | 1 | 1 | 1 | 1 | 1 | 1 |
| Female | 1.23 (0.84–1.82) | 1.14 (0.67–1.94)b | 0.99 (0.67–1.47) | 1.18 (0.73–1.92)b | 0.68 (0.41–1.11) | 0.70 (0.41–1.20)b |
| GP age (years) | ||||||
| < 41 (ref) | 1 | 1 | 1 | 1 | 1 | 1 |
| 41–50 | 1.51 (0.94–2.43) | 1.25 (0.59–2.63)b | 2.16 (1.39–3.37) | 1.03 (0.53–2.00)b | 1.06 (0.58–1.94) | 1.00 (0.48–2.05)b |
| 51–60 | 0.99 (0.65–1.51) | 1.30 (0.68–2.50)b | 2.01 (1.31–3.07) | 1.33 (0.78–2.29)b | 1.31 (0.78–2.21) | 1.16 (0.60–2.27)b |
| > 60 | 1.52 (1.00–2.31) | 1.96 (1.04–3.68) b | 1.46 (0.78–2.74) | 1.12 (0.51–2.45)b | 2.26 (1.03–4.98) | 2.82 (1.24–6.40) b |
| GP-assessed severity of contact | ||||||
| Potentially severe (ref) | 1 | 1 | 1 | 1 | 1 | 1 |
| Not severe | 2.41 (1.27–4.58) | 7.15 (2.49–20.6) c | 1.47 (1.00–2.10) | 1.28 (0.79–2.09)c | 2.69 (1.72–4.02) | 2.41 (1.38–4.21) c |
| Organizational factor: | ||||||
| Patient-perceived waiting time | ||||||
| Acceptable waiting time (ref) | 1 | 1 | 1 | 1 | 1 | 1 |
| Unacceptable waiting time | 3.28 (2.00–5.35) | 3.25 (1.85–5.72) d | 2.75 (1.98–3.83) | 3.21 (2.03–5.06) d | 4.08 (2.47–6.74) | 3.83 (2.11–6.96) d |
Statistically significant estimates are shown in bold
aThe lowest amount of observations in the models
bAdjusted for patient’s gender, age, general self-perceived health, patient-perceived waiting time, GP-assessed severity of contact. Including GP age, patient residence, self-reported chronic disease and employment status in the model did not affect the results, and the variables were not retained in the adjusted model
cAdjusted for patient’s gender, age, residence, general self-perceived health, self-reported chronic disease, patient-perceived waiting time, GP age and gender. Including employment status in the model did not affect the results, and the variable was not retained in the adjusted model
dAdjusted for patient’s gender, age, residence, general self-perceived health, self-reported chronic disease and employment status. Including GP-assessed severity of contact in the model did not affect the results, and the variable was not retained in the adjusted model