Table 2.

Interviews rough topic guide questions.

Q1	What is the percentage of population you cover?
Q2	Are there any disparities in coverage among the different socioeconomic or geographical groups?
Q3	Do you provide principal or supplementary coverage? Explain
Q4	What are the benefits packages of your insurance?
Q5	What are the processes for accessing the services?
Q6	What are the excluded services, if any?
Q7	Do you have gatekeeping process for services provision? Explain
Q8	Are there any fees to be paid by the insurees at the points of services delivery?
Q9	Do you have ceilings beyond which services cannot be provided?
Q10	How do you provide the services? At your own facilities or as outsourced?
Q11	How do you perceive the quality of services you provide?
Q12	How do you perceive the convenience of the processes?
Q13	What are the advantages over other schemes in Sudan and other countries?
Q14	What are the areas that need improvement?
Q15	Did you measure customer satisfaction?
Q16	What is the unit of entry?
Q17	What are the premiums to be paid by participants and the enrolment unit?
Q18	How do you perceive the affordability of the premiums?
Q19	What are the main challenges facing you?