Table 2.
Factor Analysis Results for Family Satisfaction Tool.
| Factor
|
||||
|---|---|---|---|---|
| Individual items | Care | Staff Environment | Food | |
| Q26 Including your thoughts and opinions in planning the resident’s care | .98 | −.09 | −.09 | .03 |
| Q33 Management responding well to your concerns | .82 | .02 | .01 | .04 |
| Q28 Making you feel confident in the care the resident receives | .72 | .13 | .11 | .02 |
| Q32 Staff going the extra mile to resolve problems | .71 | .18 | .01 | .00 |
| Q29 Allowing you to provide help or care to the resident | .71 | .05 | .05 | .01 |
| Q23 Communicating with you about the resident’s health status | .82 | .02 | .03 | .02 |
| Q30 Not counting on you to provide more help than you want to provide | .61 | .12 | .10 | .00 |
| Q31 Allowing the resident to choose to receive or refuse care | .59 | .14 | .06 | .04 |
| Q25 Making you feel welcome when you visit | .53 | .09 | .29 | .04 |
| Q34 Quality of care provided in the nursing facility | .44 | .22 | .30 | .01 |
| Q14 Being able to see physicians when needed | .42 | .15 | .06 | .14 |
| Q13 Being able to see professional nurses when needed | .48 | .25 | .05 | .06 |
| Q17 Having staff who like the resident | .00 | .90 | .02 | .02 |
| Q16 Having staff who know the resident | .02 | .91 | .04 | .00 |
| Q15 Having the same staff assigned consistently | .02 | .75 | .02 | .09 |
| Q18 Staff doing what they say they will do | .03 | .56 | .29 | .02 |
| Q7 Staff’s attitude toward the resident (respect, concern, and caring) | .21 | .56 | .11 | .01 |
| Q11 Personal care and attention given to the resident | .19 | .47 | .23 | .02 |
| Q19 Staff respect for the resident’s privacy | .21 | .49 | .17 | .02 |
| Q6 Respect for the resident’s dignity | .19 | .45 | .22 | .03 |
| Q21 Smell of the facility | .01 | .10 | .89 | .01 |
| Q20 Cleanliness of the facility | .00 | .00 | .84 | .02 |
| Q24 Making the nursing facility a pleasant place to visit | .39 | .00 | .51 | .02 |
| Q35 Quality of nursing facility as a place to live | .32 | .08 | .49 | .05 |
| Q22 Resident safety | .31 | .15 | .40 | .01 |
| Q5 Comfort of the resident’s room | .06 | .04 | .51 | .12 |
| Q9 Menu choice of food available to the resident | .02 | .01 | .02 | .92 |
| Q8 Quality of food served to the resident | .02 | .00 | .02 | .87 |
| Q10 Atmosphere at meal time | .03 | .18 | .23 | .43 |
| Geomin rotations (oblique type) in Mplus α Coefficients | .96 | .95 | .91 | .86 |
Note. n = 16,734. Items removed: Q12—offering activities that are interesting to the resident and Q27—answering questions you may have.