Table 3.
Importance of factors influencing the selection of pharmacy in the overall sample and across the three clusters.
| Overall |
C1 |
C2 |
C3 |
|||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Selection of pharmacy | M | SD | M | SD | M | SD | M | SD | F | Sig. |
| Pharmacy’s location | 4.25 | 0.90 | 4.08a | 0.81 | 4.60b | 0.76 | 3.98a | 1.19 | 14.01*** | <0.001 |
| Opening hours | 4.23 | 0.94 | 4.01a | 0.88 | 4.58b | 0.83 | 4.13a | 1.17 | 12.03*** | <0.001 |
| Pharmacy’s staff | 4.20 | 0.96 | 3.95a | 0.75 | 4.80b | 0.47 | 3.62a | 1.51 | 44.13*** | <0.001 |
| Anonymity / confidentiality | 4.17 | 0.94 | 3.97a | 0.83 | 4.59b | 0.71 | 3.85a | 1.33 | 18.16*** | <0.001 |
| Store’s atmosphere | 4.06 | 0.95 | 3.80a | 0.69 | 4.65b | 0.72 | 3.55a | 1.40 | 40.61*** | <0.001 |
| Product range | 3.98 | 0.96 | 3.85a | 0.70 | 4.65b | 0.60 | 2.85c | 1.12 | 98.08*** | <0.001 |
| Additional services | 3.79 | 1.04 | 3.50a | 0.79 | 4.50b | 0.74 | 3.15a | 1.43 | 51.36*** | <0.001 |
| Membership program | 3.49 | 1.14 | 3.29a | 0.88 | 4.00b | 1.11 | 3.04a | 1.50 | 17.89*** | <0.001 |
Note: Participants scored items using a 5-point Likert-type scale ranging from 1 (completely disagree) to 5 (fully agree). C1: Cluster 1; C2: Cluster 2; C3: Cluster 3; M: Mean value; SD: Standard Deviation; F: F statistic value; Sig.: p-value. Different letters in the same row indicate statistically significant differences according to the Tukey test.
*Significant at p < .05.
**p < .01.
***
p < .001.