Table 3.
Descriptive Statistics for Patient Perception and Satisfaction Outcomes.
| Perception and satisfaction outcomes | Mean | SD | Median | Min | Max | |
|---|---|---|---|---|---|---|
| QPP | QPP-physical caring | 3.3 | 0.7 | 3.0 | 2.0 | 5.0 |
| QPP-medical care | 3.4 | 0.7 | 3.5 | 2.0 | 5.0 | |
| QPP-treatment waiting time | 3.0 | 1.1 | 3.0 | 1.0 | 5.0 | |
| Dimension: Medical-technical competence | 3.2 | 0.6 | 3.2 | 2.3 | 4.3 | |
| QPP-Physical-technical conditions | 3.7 | 0.8 | 4.0 | 1.0 | 5.0 | |
| Dimension: Physical-technical conditions | 3.7 | 0.8 | 4.0 | 1.0 | 5.0 | |
| QPP-information before procedures | 3.7 | 0.7 | 4.0 | 2.0 | 5.0 | |
| QPP-information after procedures | 3.5 | 0.8 | 3.5 | 2.0 | 5.0 | |
| QPP-responsible persons | 2.8 | 0.8 | 3.0 | 1.0 | 5.0 | |
| QPP-participation | 3.2 | 0.9 | 3.0 | 2.0 | 5.0 | |
| QPP-commitment (doctors) | 3.8 | 0.8 | 4.0 | 1.0 | 5.0 | |
| QPP-commitment (nurses and assistant nurses) | 3.5 | 0.7 | 3.0 | 2.0 | 5.0 | |
| QPP-empathic and personal (doctors) | 3.6 | 0.7 | 4.0 | 2.0 | 5.0 | |
| QPP-empathic and personal (nurses and assistant nurses) | 3.2 | 0.9 | 3.0 | 2.0 | 5.0 | |
| QPP-respect (doctors) | 3.8 | 0.7 | 4.0 | 2.0 | 5.0 | |
| QPP-respect (nurses and assistant nurses) | 3.5 | 0.8 | 3.0 | 2.0 | 5.0 | |
| Dimension: Identity-oriented approach | 3.4 | 0.6 | 3.4 | 2.3 | 4.6 | |
| QPP-secluded environment | 3.1 | 0.9 | 3.5 | 1.0 | 5.0 | |
| QPP-general atmosphere | 3.4 | 0.8 | 4.0 | 2.0 | 5.0 | |
| QPP-family and friends | 3.4 | 0.6 | 3.0 | 2.0 | 5.0 | |
| QPP-routines | 3.3 | 0.8 | 3.0 | 2.0 | 5.0 | |
| Dimension: Sociocultural atmosphere | 3.3 | 0.6 | 3.2 | 2.0 | 4.4 | |
| PSQ | PSQ-general satisfaction | 3.0 | 0.7 | 3.0 | 1.5 | 4.5 |
| PSQ-technical quality | 3.5 | 0.6 | 3.5 | 2.0 | 4.8 | |
| PSQ-interpersonal manner | 3.4 | 0.6 | 3.5 | 2.0 | 4.5 | |
| PSQ-communication | 3.5 | 0.8 | 3.5 | 2.0 | 5.0 | |
| PSQ-financial aspects | 3.5 | 0.7 | 3.5 | 2.0 | 5.0 | |
| PSQ-time spent with doctor | 2.5 | 0.7 | 2.5 | 1.0 | 4.0 | |
| PSQ-accessibility and convenience | 2.5 | 0.7 | 2.3 | 1.5 | 4.0 | |
| VSQ | VSQ-appointment convenience | 2.1 | 0.9 | 2.0 | 1.0 | 5.0 |
| VSQ-location convenience | 2.8 | 0.8 | 3.0 | 1.0 | 5.0 | |
| VSQ-phone accessibility | 2.2 | 0.7 | 2.0 | 1.0 | 4.0 | |
| VSQ-waiting time | 1.7 | 0.7 | 2.0 | 1.0 | 3.0 | |
| VSQ-service time | 2.4 | 0.9 | 2.0 | 1.0 | 4.0 | |
| VSQ-explanation | 2.7 | 0.8 | 2.0 | 2.0 | 5.0 | |
| VSQ-technical skills | 3.0 | 0.8 | 3.0 | 2.0 | 5.0 | |
| VSQ-personal manners | 3.0 | 1.0 | 3.0 | 1.0 | 5.0 | |
| VSQ-visit overall | 2.7 | 0.8 | 3.0 | 2.0 | 5.0 | |
| VSQ (average of the 9 VSQ aspects) | 2.5 | 0.6 | 2.2 | 1.6 | 3.8 | |
Note. QPP = Quality From the Patient’s Perspective; PSQ = Patient Satisfaction Questionnaire; VSQ = Visit-Specific Satisfaction Questionnaire.