Table A3.

VSQ Aspects and Items.

Aspect	Item #	Item (rated on a 5-point scale ranging from 1 [poor] to 5 [excellent])
VSQ-appointment convenience	VSQ 1	Your waiting time to get an appointment.
VSQ-location convenience	VSQ 2	Convenience of the location of the hospital.
VSQ-phone accessibility	VSQ 3	Getting through to the hospital by phone.
VSQ-waiting time	VSQ 4	Length of time waiting at the hospital.
VSQ-service time	VSQ 5	Time spent with the physician/health care professional you saw.
VSQ-explanation	VSQ 6	Explanation of what was done for you.
VSQ-technical skills	VSQ 7	Technical skills (thoroughness, carefulness, competence) of the physician/health care professional you saw.
VSQ-personal manners	VSQ 8	The personal manner (courtesy, respect, sensitivity, friendliness) of the person you saw.
VSQ-visit overall	VSQ 9	The visit overall.
Average of the 9 VSQ aspects	Item #	Item
VSQ	VSQ 1-9	Average of the 9 VSQ aspects

Note. VSQ = Visit-Specific Satisfaction Questionnaire.