Table 1.

Chinese Patients’ Determinants of Satisfaction.

Dimensions	Description
Professionalism	Impressions of the speed to which the exercises of clinical skills are directed toward alleviating symptoms
Chin-chieh	The extent to which interactions are warm, pleasant, and easy
Patience	The degree to which the clinician demonstrates interest, and attention to treatment
Efficiency	The degree to which treatment processes cause the minimum interruption to everyday life
Respect	Displays of humanity in interaction and in responding to requests
Responsibility	The extent to which clinical staff show their abilities in attention to detail and dedication
Fairness	The degree to which payment is equitable
Ethics	The level of adherence to social norms about gift giving