Health behaviours	Illustrative quotes from participants
Personal health practices
Help seeking behaviour	I talk about my own culture most parents they want to believe that their child are the best, the healthiest, that they're the most intelligent. Maybe it's a feel of guilt that they don't want to accept there is a problem, or a feel of shame. (S4)
	I think what I've been really surprised with is that families are often really intuitive and will come to you when they feel comfortable and say – ‘I'm concerned. I have this worry’. (S5)
Process of care
Working in partnership	In my experience gaining trust is the first thing and if I go in with an agenda, it doesn't, it often doesn't really work (S7)
	I'm here to be supportive for the families but my ultimate responsibility is the children that are in my care (S13)
Service quality	I feel like one, they're (GPs) not very thorough in filling it (blue book) out. So even if they did do what they were to do, they don't always fill out their blue books properly. Which then sends the parents into a spin because they feel like you did it but you didn't do it because you didn't complete it. So then they come here and get it repeated. (S20)
	So if they can admit that they don't know… And that's a problem for doctors, if they can admit then they could put you on another path. Even mention that there is something, like a developmental clinic. No doctor mentioned that (P3)
Use of services
Source of primary health care	I normally ask them to see their doctor, their GP, to check the child development. Or for the younger children maybe the clinics where somebody can really assess the child and make sure that they have been doing the right things (S4)
	In (home country) the speech pathology she said using some spoon you hold his tongue behind the teeth down or up because he don't know the tongue, it's going up and down. And I try this once, maybe twice and now he know he saw something spoon or like that and he covered his mouth. Now he doesn't even try. (P1)
Universal ECD services for early intervention	It was kids around them, because I haven't friends in this country the same age. That's why it was the best thing go to a playgroup. Because they need met another kids. (P1)
	That's why maybe. So after coming back I used to take her to playgroup and the coordinator of the playgroup and she told me these services are available, you can take her to speech therapy you know. (P2)