Table 2.

Spearman's rank correlations between CQI patient experiences and NPS, global ratings, CQI recommendation and overall scores

CQI quality indicator	No. of items	α	Spearman's rank correlations
			NPS11	Global rating of hospital	CQI recommendation	Overall score (item–rest)
Inpatient hospital carea
Communication on intake	10	0.80	0.20	0.24	0.21	0.44
Nurse communication	3	0.82	0.40	0.49	0.41	0.56
Doctor communication	2	0.81	0.38	0.47	0.37	0.52
Autonomy	5	0.68	0.33	0.39	0.34	0.52
Treatment information	3	0.80	0.35	0.40	0.33	0.61
Pain treatment	2	0.77	0.37	0.41	0.35	0.51
Medication communication	2	0.69	0.35	0.41	0.35	0.63
Security	3	0.65	0.32	0.40	0.33	0.53
Information at discharge	5	0.76	0.23	0.28	0.24	0.41
Outpatient hospital careb
Reception at clinic	4	0.85	0.38	0.43	0.38	0.39
Contact with doctor	3	0.87	0.36	0.42	0.38	0.51
Information from doctor	4	0.86	0.36	0.41	0.37	0.56
Communication with doctor	3	0.85	0.36	0.43	0.39	0.57
Contact with other care professional	3	0.88	0.31	0.35	0.31	0.50
Information from other care professional	4	0.89	0.31	0.37	0.32	0.59
Communication with other care professional	3	0.88	0.33	0.37	0.34	0.60
Aftercare and medication	3	0.79	0.20	0.29	0.21	0.31

^a N = 3130–5985.

^b N = 3743–10 854.

All correlations are significant at P < 0.001.