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| Characteristic | No. (%) |
|---|---|
| Bedside manner | 26 (23.1) |
| Honesty/pressure | 25 (22.3) |
| Office staff | 20 (17.9) |
| Results | 15 (13.4) |
| Cost | 8 (7.1) |
| Wait time/scheduling | 8 (7.1) |
| Knowledge | 7 (6.3) |
| Consultation fee | 3 (2.7) |
