Table 3.

Satisfaction rate of each tool used to measure the overall satisfaction of clients admitted to obstetrics and gynecology wards of public hospitals in Mekelle town, Tigray Region, 2016.

Components	Satisfied, n (%)	Dissatisfied, n (%)	Mean ± SD
Health workers' relationship, attitude, and communication
Nurses/midwives being respectful and polite	392 (94.9)	21 (5.1)	4.45 ± 0.74
Doctors treat with courtesy and respect	385 (93.2)	28 (6.8)	4.49 ± 0.79
Nurses/midwives explain well and listen carefully to clients	387 (93.7)	26 (6.3)	4.42 ± 0.81
Doctors listen carefully to clients	382 (92.5)	30 (7.3)	4.46 ± 0.87
Doctors explained things in a way the client could understand	377 (91.3)	36 (8.7)	4.52 ± 0.72
Nurse/midwives make adequate visits and responding to patients' calls and requests	374 (90.6)	39 (9.4)	4.46 ± 0.68
Health education during discharge	358 (86.7)	55 (13.3)	4.13 ± 0.10
Health problem diagnosis and management
Perceived competency of doctors	390 (94.4)	23 (5.6)	4.49 ± 0.64
Nurses/midwives' on-time medication administration	379 (91.8)	34 (8.2)	4.43 ± 0.80
Perceived competency of nurses/midwives	371 (89.8)	42 (10.2)	4.50 ± 0.73
Information about procedure and exam	356 (86.2)	57 (13.8)	4.24 ± 1.13
Client's pain well controlled	341 (82.6)	72 (17.4)	3.93 ± 1.00
Access to prescribed medication in the hospital	318 (77.0)	95 (23.0)	4.08 ± 1.04
Before giving new medicine, the hospital staff told to clients what the medicine was	254 (61.5)	159 (38.5)	3.59 ± 1.22
Possible side effects of the medications well described in a way clients could understand	249 (60.3)	164 (39.7)	3.47 ± 1.18
Physical environment
Admission procedure of this hospital	392 (94.9)	21 (5.1)	4.47 ± 0.70
Perceived accommodation of the room	385 (93.2)	28 (6.8)	4.39 ± 0.72
Cleanness of room and bed	369 (89.3)	44 (10.7)	4.30 ± 0.81
Cleanness of toilet and washroom	270 (65.4)	143 (34.6)	3.63 ± 1.21
Access to drinking water, latrine, and hand-washing facility	261 (63.2)	152 (36.8)	3.62 ± 1.15