Table 3.

Enabling factors for M-TRACK implementation as perceived by PLHIV and health care providers in Vadodara district, Gujarat, India during October–December 2016.

Themes	Categories	PLHIV	Health care providers
Clients-related	Acts as two-way channel of communication		√
	Helps in rapport building	√	√
	Opportunity to seek/provide timely information on treatment services, HIV testing of family members and other issues such as travel allowance details and benefits offered by other government welfare schemes	√	√
	Client feels cared for by the provider	√	√
	Increases the client’s confidence in the public health system	√	√
	Helps maintain patient confidentiality and perceived by counsellors to be better than home visits	√	√
Counsellors-related	Helps in record keeping and documentation		√
	Points missed during counselling at health facility can be covered during the phone call	√	√
	Minimizes the need for home visits by counsellors	√	√
	Helps in planning the time of home visits and saves time owing to patient unavailability	√	√
	Easy to follow up clients and obtain information in an organized manner and in a short time		√
	Hearing from satisfied clients motivates individual to work better		√

HIV = human immunodeficiency virus; PLHIV = people living with the human immunodeficiency virus; M-TRACK = mobile phone reminders and electronic tracking tool.