Table 2.
Scheduled visit patient survey responses (N=764).
| Question and response | n (%) | ||
| How did you hear about JeffConnect? | |||
| 42 (5.2) | |||
| Postal mail | 1 (0.1) | ||
| Friend or family | 24 (3.0) | ||
| Health care provider | 554 (69.7) | ||
| Jefferson website | 39 (4.9) | ||
| Print advertisement | 5 (0.6) | ||
| Online advertisement | 1 (0.1) | ||
| Other | 129 (16.2) | ||
| Have you ever had a telehealth video visit before this visit? | |||
| Yes | 116 (15.2) | ||
| No | 646 (84.8) | ||
| Do you use social media? | |||
| Yes | 63 (71.6) | ||
| No | 25 (28.4) | ||
| Have you recommended JeffConnect to your friends or family? | |||
| Yes | 307 (43.6) | ||
| No | 397 (56.4) | ||
| Overall, were you satisfied with your most recent visit? | |||
| Yes | 728 (91.6) | ||
| No | 67 (8.4) | ||
| What is the reason you were unsatisfied with your visit (check all that apply)a | |||
| I experienced technical issues | 53 (83.1) | ||
| I didn’t like interacting on video | 5 (7.9) | ||
| I was not happy with the physician | 0 (0.0) | ||
| Other | 27 (42.8) | ||
| How much time do you think JeffConnect saved you? | |||
| None | 31 (4.1) | ||
| Less than 1 hour | 61 (10.7) | ||
| 1-3 hours | 346 (45.5) | ||
| More than 3 hours | 302 (39.7) | ||
aRespondents had the option to identify more than one response.