Table 4. The proportions and mean satisfaction scores of respondents with the services in public facility.
| Public | |||
|---|---|---|---|
| Variable | Completely satisfied n (%) |
Satisfied n (%) |
Mean (SD) |
| Satisfaction with the waiting time | 120 (63.2) | 59 (31.1) | 4.51 (0.80) |
| Regular observations during waiting time | 127 (66.8) | 52 (27.4) | 4.54 (0.82) |
| Confidentiality of information | 154 (81.1) | 34 (17.9) | 4.79 (0.48) |
| Privacy during vaginal examination | 158 (83.2) | 26 (13.7) | 4.77 (0.59) |
| Privacy during delivery | 140 (73.7) | 41 (21.6) | 4.66 (0.68) |
| Draping during delivery | 137 (72.1) | 45 (23.7) | 4.64 (0.70) |
| Pain management during labour | 58 (30.5) | 84 (44.2) | 3.81(1.13) |
| Pain management after delivery | 103 (54.2) | 65 (34.2) | 4.31 (0.96) |
| Qualified health-workers | 89 (46.8) | 93 (48.9) | 4.38 (0.74) |
| Functional equipment | 121 (63.7) | 67 (35.3) | 4.62 (0.56) |
| Satisfaction with response from staff | 153 (80.5) | 30 (15.8) | 4.75 (0.61) |
| Guidance to labour companion | 3 (1.6) | 5 (2.6) | 1.97 (0.30) |
| Reception of labour companion | 1 (0.5) | 1 (0.5) | 2.50 (1.30) |
| Support and encouragement during labour | 102 (53.7) | 53 (27.9) | 4.18 (1.11) |
| Guidance during labour | 138 (72.6) | 37 (19.5) | 4.57 (0.85) |
| Satisfaction with delivery | 135 (71.1) | 42 (22.1) | 4.57 (0.82) |
| Encouragement to breastfeed | 128 (67.4) | 36 (18.9) | 4.41 (1.03) |
| Provision of information on baby’s status | 117 (61.6) | 67 (35.3) | 4.55 (0.69) |
| Information on danger signs after delivery | 108 (56.8) | 60 (31.6) | 4.34 (0.97) |
| Information on danger signs on the baby | 109 (57.4) | 32 (16.8) | 4.06 (1.28) |
| Information on self-care | 106 (55.8) | 65 (34.2) | 4.36 (0.90) |
| Information on care of the baby | 106 (55.8) | 66 (34.7) | 4.37 (0.89) |
| Overall satisfaction | 101 (53.2) | 82 (43.2) | 4.46 (0.70) |
Note: The table only reports two levels from the Likert scale (“Completely satisfied” or “Satisfied”) since we are measuring level of satisfaction. The percentages (%) do not add to 100%. All the other analysis are in the appendix.