Table 5. The proportions and mean satisfaction scores of respondents with the services in private facility.
| Private | |||
|---|---|---|---|
| Variable | Completely satisfied n (%) |
Satisfied n (%) |
Mean (SD) |
| Satisfaction with the waiting time | 87 (73.1) | 28 (23.5) | 4.64 (0.77) |
| Regular observations during waiting time | 89 (74.8) | 28 (23.5) | 4.71 (0.60) |
| Confidentiality of information | 96 (80.7) | 21 (17.6) | 4.76 (0.58) |
| Privacy during vaginal examination | 97 (81.5) | 18 (15.1) | 4.74 (0.67) |
| Privacy during delivery | 80 (67.2) | 30 (25.2) | 4.51 (0.87) |
| Draping during delivery | 77 (64.7) | 36 (30.3) | 4.53 (0.81) |
| Pain management during labour | 36 (30.3) | 55 (46.2) | 3.81 (1.18) |
| Pain management after delivery | 31 (26.1) | 66 (55.5) | 3.89 (1.02) |
| Qualified health-workers | 46 (38.7) | 72 (60.5) | 4.37 (0.54) |
| Functional equipment | 53 (44.5) | 66 (55.5) | 4.45 (0.50) |
| Satisfaction with response from staff | 83 (69.7) | 29 (24.4) | 4.58 (0.79) |
| Guidance to labour companion | 1 (0.8) | 0 (0) | 1.90 (0.46) |
| Reception of labour companion | 6 (5.0) | 5 (4.2) | 2.69 (1.38) |
| Support and encouragement during labour | 74 (62.2) | 39 (32.8) | 4.50 (0.82) |
| Guidance during labour | 85 (71.4) | 30 (25.2) | 4.62 (0.78) |
| Satisfaction with delivery | 89 (74.8) | 23 (19.3) | 4.62 (0.83) |
| Encouragement to breastfeed | 84 (70.6) | 26 (21.8) | 4.55 (0.84) |
| Provision of information on baby’s status | 61 (51.3) | 56 (47.1) | 4.48 (0.61) |
| Information on danger signs after delivery | 50 (42) | 54 (45.4) | 4.17 (0.96) |
| Information on danger signs on the baby | 45 (37.8) | 42 (35.3) | 3.82 (1.25) |
| Information on self-care | 45 (37.8) | 49 (41.2) | 3.96 (1.11) |
| Information on care of the baby | 44 (37) | 50 (42) | 3.95 (1.11) |
| Overall satisfaction | 76 (63.9) | 41 (34.5) | 4.60 (0.63) |
Note: The table only reports two levels from the Likert scale (“Completely satisfied” or “Satisfied”) since we are measuring level of satisfaction. The percentages (%) do not add to 100%. All the other analysis are in the appendix.