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| Dimension | Cronbachα | Description |
|---|---|---|
| Tangibility | 0.387 | Unacceptable |
| Reliability | 0.492 | Unacceptable |
| Responsiveness | 0.653 | Questionable |
| Assurance | 0.537 | Bad |
| Empathy | 0.496 | Unacceptable |
| Motivation | 0.727 | Acceptable |
