Table 2. Reliability of Servqual instrument filled by patients.

Cronbachα		Summary Item Statistics
		Inter-Item Correlations	Mean		Minimum		Maximum
0.908			0.196		-0.091		0.654
Items	Corr. Item-Total Correl.			Items		Corr. Item-Total Correl.
exp_1	0.469			perc _8		0.572
exp _2	0.386			perc _9		0.591
exp _3	0.482			perc _10		0.571
exp _4	0.508			perc _11		0.602
exp _5	0.444			perc _12		0.470
exp _6	0.412			perc _13		0.610
exp _7	0.390			motiv_1		0.433
exp _8	0.475			motiv_2		0.219
exp _9	0.468			motiv_3		0.328
exp _10	0.463			motiv_4		0.265
exp _11	0.485			motiv_5		0.297
exp_12	0.271			motiv_6		0.184
exp _13	0.368			motiv_7		0.229
perc_1	0.575			motiv_8		0.251
perc _2	0.336			motiv_9		0.332
perc _3	0.504			motiv_10		0.314
perc _4	0.581			motiv_11		0.251
perc _5	0.524			motiv_12		0.241
perc _6	0.609			motiv_13		0.314
perc _7	0.572