Official websites use .gov
A
.gov website belongs to an official
government organization in the United States.
Secure .gov websites use HTTPS
A lock (
) or https:// means you've safely
connected to the .gov website. Share sensitive
information only on official, secure websites.
| Subscale | Factors | Dimensions | % explanation of results variance | |
|---|---|---|---|---|
| Expectations | 2 | 1 | Responsiveness, Assurance, Empathy | 49.374 |
| 2 | Tangibility, Reliability | |||
| Perception | 1 | 1 | Tangibility, Reliability, Responsiveness, Assurance, Empathy | 47.808 |
| Motivation | 4 | 1 | Responsiveness and part of Assurance | 52.902 |
| 2 | Tangibility and Reliability | |||
| 3 | Empathy | |||
| 4 | Bigger part of Assurance | |||
| Servqual TOTAL | 3 | 1 | Perception | 39.195 |
| 2 | Expectations | |||
| 3 | Motivation | |||
