Table 1.
Module | Communication Theory/Framework | Communication Skills Building |
---|---|---|
Communication | Narrative Medicine | Learning the patient’s story Recognizing task and relationship practices |
Orientation & Options | Health Literacy Cultural Humility |
Gauging health-literacy levels Understanding cultural humility |
Mindful Communication | Mindfulness | Engaging in active listening Understanding nonverbal communication Being aware of self-care needs |
Family | Family Communication Patterns Theory |
Observing family communication patterns Recognizing caregiver communication patterns Responding to the varying needs of family caregivers |
Openings | Relational Dialectics | Identifying pivotal points in patient/family care Finding common ground with patients/families |
Relating | Multiple Goals Theory Problematic Integration Theory |
Realizing the multiple goals for patients/families Sharing hope and exploring uncertainty |
Team | Groupthink Theory | Developing team processes Cultivating team structures Distinguishing successful collaboration from group cohesion |