Table 3.

Institutional Assessment Completed Prior to Course (n= 140 teams^*)

Item	Criteria	% of institutions responding Yes (n=140*)
Vision and Management Standards (75%)	1 Administrative executive staff support implementation of initiatives to improve communication	94%
	2 Education resources are designed to support development of competencies and practices in communication	69%
	3 Display/distribution of patient feedback of excellent communication (such as bulletin board with patient comments)	63%
Practice Standards (71%)	1 Advance care planning support available and plan communicated	71%
Visiting Standards (85%)	1 Policies for treatment and care settings clearly explained (safety procedures, visiting hours)	88%
	2 Inpatient visitor policies clearly explained	81%
Spiritual, Religious, and Cultural Standards (73%)	1 Interpreter available and process for referral is clear	92%
	2 Chaplain/spiritual care provider available and process for referral is clear	86%
	3 Written materials available for treatment options	87%
	4 Written materials available in different languages	79%
	5 Video available to explain treatment options and procedures	41%
	6 Computer access with Internet available for patient/families	67%
	7 Complementary or integrative therapies are discussed with patients	65%
	8 Families have access to library for additional resources	65%
Psychosocial and Emotional Standards (68%)	1 Palliative care team is available and referral process is clear	80%
	2 Providers are accessible via email for patients & families	59%
	3 Providers are available for family meetings with patients & families	94%
	4 Providers are available for phone conversations with patients & families	91%
	5 Video conferencing with providers is available for patients & families	17%
Quality Improvement Standards (80%)	1 Routine feedback from patients, family caregivers, and community partners is obtained	80%
Community Network and Partnerships (72%)	1 Referral process for community resources in place	87%
	2 Staff knowledge of community resources & contact information is current	57%

^*2 teams’ responses missing