Competency, brief description of skill, and ACGME milestone targets for skill levels of competency
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Patient Care #7: Disposition Competency: Establishes and implements a comprehensive disposition plan that uses appropriate consultation, patient education regarding diagnosis, treatment plan, medications, and specific disposition instructions.
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Level 1
- Describes basic resources available for care
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Level 2
- Formulates a specific follow-up plan for common emergency department complaints
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Level 3
- Formulates and provides patient education regarding diagnosis, treatment plan, and medication review
- Involves appropriate resources in a timely manner
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Level 4
- Formulates discharge instructions, including future diagnostic/therapeutic interventions for emergency department patients
- Engages patient to effectively implement a discharge plan
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Level 5
- Works within the institution to develop systems that enhance safe disposition
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Interpersonal and Communication Skills #1: Patient-Centered Communication Competency: Demonstrates interpersonal and communication skills that result in the effective exchange of information and collaboration with patients and their families.
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Level 1
- Establishes rapport
- demonstrate empathy
- Listens effectively
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Level 2
- Elicits patients’ reasons for seeking health care and expectations from the emergency department visit
- Negotiates and manages simple conflicts
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Level 3
- Manages the expectations of emergency department patients and uses communication methods that minimize the stress, conflict, and misunderstanding
- Effectively communicates with vulnerable populations
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Level 4
- Uses flexible communication strategies and adjusts based on the clinical situation to resolve specific emergency department challenges
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Level 5
- Teaches communication and conflict management skills
- Participates in review and counsel of colleagues with communication deficiencies
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