Table 2.
Patient satisfaction with Telehealth for post-stroke rehabilitation.
| Satisfaction Item and Response Category | Level of satisfaction, n (%) | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |
| 1. Length of time to get 1st Telehealth appointment | 0 (0) | 4 (20) | 7 (35) | 8 (40) | 1 (5) |
| 2. Waiting minutes to see Telehealth provider* | 0 (0) | 0 (0) | 3 (15) | 16 (80) | 1 (5) |
| 3. Time spent with your specialist | 0 (0) | 0 (0) | 3 (15) | 15 (75) | 2 (10) |
| 4. Thoroughness, carefulness and skillfulness of the specialist you saw | 0 (0) | 0 (0) | 0 (0) | 15 (75) | 5 (25) |
| 5. Courtesy, respect, sensitivity and friendliness of the specialist you saw | 0 (0) | 0 (0) | 0 (0) | 11 (55) | 9 (45) |
| 6. Respect for your privacy by staff | 0 (0) | 1 (5) | 0 (0) | 14 (70) | 5 (25) |
| 7. How well staff answered questions about equipment | 0 (0) | 0 (0) | 1 (5) | 11 (55) | 8 (40) |
| 8. Satisfaction with the voice quality of the equipment | 0 (0) | 0 (0) | 0 (0) | 15 (75) | 5 (25) |
| 9. Satisfaction with the visual quality of the equipment | 0 (0) | 0 (0) | 0 (0) | 10 (50) | 10 (50) |
| 10. Your personal comfort in using the Telehealth system | 2 (10) | 2 (10) | 0 (0) | 14 (70) | 2 (10) |
| 11. Your overall treatment experience with telehealth system | 0 (0) | 1 (5) | 1 (5) | 6 (30) | 12 (60) |
| 12. Future use of telehealth for post-stroke rehabilitation§ | 0 (0) | 0 (0) | 0 (0) | 0 (0) | 20 (100) |
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
*
1= > 45 (minutes), 2 = 31–45, 3 = 16–30, 4 = 6–15, 5 = 1–5.
§
Yes or no response