Table IV.

Qualification attributes

Attributes	Sub-attributes	Effect	Author
Empowerment		Commitment and motivation of employees	Albrecht and Andreetta (2011)
Trust	Ownership Credit to owners	Responsibility Be less involved	Kent (2006)
Engagement		Commitment and motivation of employees Feedback Understand Identify resistance	Willis et al. (2016)
Communication	Supportive Encouraging Listen	Engagement Flows of dialogs Empowerment Gain information Truism behavior	Antony, et al. 2007), Willis et al. (2016)
Clarification	Vision Direction Guidance	Responsibility and Accountability	Steed (2012)
Governance and consistency		Guide to right direction	Marinelli-Poole et al. (2011)
Fit for purpose		Competent employees Less risk Induce competence	Marinelli-Poole et al. (2011)