Table V.

Gemba attributes

Attributes	Sub-attributes	Effect	Author
Care		Value for work Importance of work	Kent (2006)
Recognition	Encouraging and Emotional rewards Presence Visible Pay attention Acknowledge	Value work See work delivered See performance	Aij, Visse and Widdershoven (2015), Kent (2006), Steed (2012)
Engagement	Honesty Benevolent well-intentioned behavior	Trust	Aij, Visse and Widdershoven (2015), Braithwaite et al. (2007)
Leader-employee relationship	Reliance Confidence	Trust Integrity between leader and employee	Braithwaite et al. (2007)
Communication	Verbal Non-verbal	Development of trust	Braithwaite et al. (2007)
Fairness	Engagement Explanation Expectation clarity	Involvement Understanding Rules and standard	Glavin and Chilingerian (2010)