Table 3.

Examples of patient centredness

Patient-centred care factor	Design phase examples	Implementation phase examples	Analysis phase examples	Total studies*
Patients informed and involved in their care	Two studies: user-friendly and culturally sensitive health materials; bilingual, bicultural community members	17 studies: provided information to patient on difference between emergency and primary care; identified barriers to access and help to overcome barriers	No studies	19
Receptive and responsive health professionals	Three studies: clinics added capacity for walk-in appointments, navigator visited clinics to provide information and establish working relationship	Six studies: after connection, navigator worked with provider to schedule other visits as per care plan; assisted with patient education and follow-up	Two studies: providers wanted to continue in programme; information to providers more complete and accessible than previously	11
Coordinated, supportive healthcare environment	Four studies: collaborative organisation linked emergency department with 18 clinics; each hospital adopted unique provider arrangement and approach	One study: emergency physicians encouraged to establish relationships with clinics	One study: community mobilised around population health issues through increased local media attention	6

*Some studies included more than one instance of the patient-centred factor in more than one phase of the intervention.