Table 1.
The 36-item SMCIT (In parentheses the original item number in the 66-item version, Yarker et al. [4]).
| Competency | Items |
|---|---|
| Respectful and responsible | 1. Does not speak about team members behind their backs (50) |
| 2. Is consistent in his or her approach to managing (13) | |
| 3. Creates unrealistic deadlines for delivery of work (4) | |
| 4. Is honest (51) | |
| 5. Acts calmly in pressured situations (45) | |
| 6. Imposes “my way is the only way” (20) | |
| 7. Treats me with respect (53) | |
| 8. Passes on his or her stress to me (46) | |
| 9. Shows a lack of consideration for my work-life balance (36) | |
| Managing and communicating existing and future Work | 10. When necessary, will stop additional work being passed on to me (2) |
| 11. Follows up problems on my behalf (5) | |
| 12. Gives me the right level of job responsibility (18) | |
| 13 Reviews processes to see if work can be improved (10) | |
| 14. Is indecisive at decision-making (8) | |
| 15. Encourages participation from the whole team (22) | |
| 16. Prioritises future workloads (11) | |
| 17. Deals with problems as soon as they arise (9) | |
| 18. Correctly judges when to consult employees and when to make a decision (23) | |
| Reasoning and managing difficult situations | 19. Deals objectively with employee conflicts (37) |
| 20. Seeks help from occupational health when necessary (64) | |
| 21. Supports employees through incidents of abuse (38) | |
| 22. Deals with employee conflicts head on (39) | |
| 23. Seeks advice from other managers when necessary (65) | |
| 24. Follows up conflicts after resolution (40) | |
| 25. Acts as a mediator in conflict situations (43) | |
| 26. Uses HR as a resource to help deal with problems (66) | |
| 27. Makes it clear he or she will take ultimate responsibility if things go wrong (59) | |
| Managing the individual within the team | 28. Is available to talk to when needed (29) |
| 29. Is willing to have a laugh at work (54) | |
| 30. Takes an interest in my life outside work (61) | |
| 31. Returns my calls/emails promptly (30) | |
| 32. Socialises with the team (55) | |
| 33. Tries to see things from my point of view (62) | |
| 34. Prefers to speak to me personally rather than use email (31) | |
| 35. Brings in treats (56) | |
| 36. Makes an effort to find out what motivates me at work (63) |
Note: SMCIT: Stress Management Competencies Indicator Tool; HR: Human Resources.